Government Pilot Program
Your 30-Day Pilot Playbook
A structured guide to running a successful government pilot — from day-one setup through the internal case study that justifies a full agency contract.
Start Your Pilot →What Does Success Look Like?
A successful 30-day pilot answers three questions your leadership will ask at renewal: Did residents use it? Did it work accurately? Did it stay within budget? These are the numbers that matter.
>500Translation sessions in 30 days (for 50K+ pop. site)
3+Languages used by residents in the first week
100%Budget adherence — no overages, automatic cap enforcement
These benchmarks are based on observed usage patterns from pilot deployments. Your numbers will vary by site traffic and community demographics. The Analytics dashboard tracks all of these automatically.
4-Week Pilot Timeline
Week 1Install & Configure
✓Sign up and complete the onboarding checklist in the dashboard
✓Add your domain(s) in the Domains tab — this restricts the widget to your site only
✓Configure language presets (we recommend starting with your community's top 5 LEP languages)
✓Install the embed snippet in your CMS header — 5 minutes for WordPress, CivicPlus, or Granicus
✓Set a conservative monthly budget cap (e.g. $25–$50 for a pilot) — translations pause automatically if reached
✓Share the live URL with 2–3 internal testers before public launch
Week 2Launch & Monitor
✓Enable the widget sitewide — no code change needed, it's already embedded
✓Check the Analytics dashboard daily — look for at least 3 languages appearing in the first 5 days
✓Note which pages are being translated most (the Source Domain column in your CSV export)
✓Forward one translated page to a bilingual staff member for spot-check accuracy
✓Capture any resident feedback through your normal feedback channels
Week 3Tune & Document
✓Enable AI Quality Review in Settings if you need MQM-scored translation accuracy data
✓Export your 30-day CSV from Analytics → share with your IT or program lead
✓Document: which languages, how many sessions, any content gaps found
✓If AI features are useful, enable Plain Language for benefit/services pages
✓Note any pages where residents might need additional help (these become training targets)
Week 4Build the Case Study
✓Pull your Analytics export for the full 30-day period
✓Fill in the Case Study Template below using your actual numbers
✓Answer: What languages were most used? Did it work within budget? What would we change?
✓Prepare a one-page summary for department leadership or council approval
✓Evaluate: expand to additional departments, increase budget, or add more language presets
Case Study Template
Copy this template into a document and fill it in with your pilot data. This is the artifact your leadership needs to approve a full contract.
AGENCY: [Your agency name]
PILOT PERIOD: [Start date] – [End date]
SITE: [Your website URL]
USAGE SUMMARY
─────────────────────────────────────
Total sessions: ___ translation sessions
Languages served: ___ unique languages
Top language: ___ (___% of sessions)
Pages translated: ___ unique pages
BUDGET
─────────────────────────────────────
Monthly cap set: $___
Actual spend: $___
Cost per session: $___
ACCURACY
─────────────────────────────────────
Spot-check method: [ ] Staff review [ ] AI Quality Review
Languages checked: ___
Findings: ___
RESIDENT FEEDBACK
─────────────────────────────────────
Feedback collected via: ___
Summary: ___
RECOMMENDATION
─────────────────────────────────────
[ ] Expand sitewide at $___/month budget
[ ] Add departments: ___
[ ] Language adjustments: ___
[ ] Continue pilot with changes: ___
Prepared by: ___ Date: ___
Agency Compliance Checklist
Items your IT security or legal team will typically ask about. Each links to documentation.
PrivacyNo PII collected from website visitors — translation content processed in memory onlyView → DataData Processing Agreement (DPA) available — covers GDPR, CCPA, and state privacy lawsView → A11yWCAG 2.1 AA conformance documented — 16/16 criteria Supports, VPAT availableView → Uptime99.9% monthly uptime SLA for the translation API with service creditsView → SecurityClerk-managed auth, API key rotation, TLS-only, IP rate limiting, full audit trailView → BillingMonthly budget caps with auto-pause — no overages possible on fixed-appropriation budgetsView → Languages100+ languages including all Executive Order 13166 LEP languagesView → Ready to start your pilot?
Create an account in under 2 minutes. The widget can be live on your site today.